TSHUKUDU, Theophilus T. The Role of Management in the Provision of Quality Service in a Tertiary Institution: The Case of University of Botswana. Namibia Journal of Managerial Sciences, [S. l.], v. 2, n. 1-2, p. 152–172, 2016. Disponível em: https://journals.ium.edu.na/index.php/njms/article/view/43. Acesso em: 17 may. 2025.