Promoting Good Practice in Botswana Public Service (BPS)

Abstract

While Botswana has received accolades as one of well-governed countries in Africa, the actual public service is degenerating into a negative interface. The prevailing situation in the work place has been that of poor service delivery, exacerbated by an extremely apathetic work attitude. As opposed to relying heavily on enforcing written rules and regulations, the paper seeks to emphasize the importance of hybrid approach that has space for morality and spirituality to guide public service. The paper recommends that Botswana Public Service (BPS) should take a leaf from religious groups where followers have exhorted the principle or virtue of service to others, purely on moral and religious grounds without any expectation of worldly gains. Those in public service should regard service to the citizenry as a virtuous, noble and morally desirable calling. It should invariably translate into the existence of a pervasive patriotism based upon benevolence.